Front-of-House Supervisor: Guest Experience Leader

Guest Services, Inc.; Van Cortlandtville (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Guest Services, Inc. in New York is seeking a Front-of-House Restaurant Supervisor to lead daily operations in a busy, high-volume dining room.

The supervisor will spend most of the shift on the restaurant floor, supporting employees, monitoring service, assisting guests, and ensuring that operating standards are consistently followed. The ideal candidate is a visible and confident leader who remains calm under pressure, communicates clearly, and understands how to create an efficient operation

Qualifications

• Previous front‑of‑house restaurant experience required.
• Previous supervisory, lead server, captain, or shift‑leader experience strongly preferred.
• Experience in a busy, full‑service restaurant environment preferred.
• Strong guest‑service and problem‑solving skills.
• Ability to lead employees and provide clear, professional feedback.
• Strong communication, organizational, and basic mathematical skills.
• Experience with point‑of‑sale systems, cash handling, and daily reconciliation.
• Knowledge of restaurant sanitation and workplace safety practices.

Responsibilities

• Supervise daily front-of‑house operations, including opening, service, shift changes, and closing procedures.
• Maintain a strong management presence on the dining room floor throughout the shift.
• Lead pre‑shift meetings and communicate daily specials, reservations, events, service expectations, and operational concerns.
• Assign stations and side work based on anticipated business levels and staffing needs.
• Monitor guest experience and ensure service is friendly, attentive, accurate, and efficient.
• Respond promptly and professionally to guest concerns, food issues, service delays, and special requests.

Skills

Front-of-house supervision

Leadership

Guest-service

Communication

Problem-solving

Team management

Education

High school diploma or equivalent

Job description

Guest Services, Inc. in New York is seeking a Front-of-House Restaurant Supervisor to lead daily operations in a busy, high-volume dining room.

The supervisor will spend most of the shift on the restaurant floor, supporting employees, monitoring service, assisting guests, and ensuring that operating standards are consistently followed. The ideal candidate is a visible and confident leader who remains calm under pressure, communicates clearly, and understands how to create an efficient operation