Guest Experience & FOH Operations Lead

Rubyscafe; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Rubyscafe in New York seeks a Front-of-House Supervisor to oversee daily operations and staff. Responsibilities include managing employee duties, guest interactions, and compliance with health standards.

The ideal candidate must have at least 2-3 years of supervisory experience in a busy hospitality setting, alongside a two-year degree or equivalent experience. Strong leadership and guest service skills are required, along with proficiency in POS systems.

Qualifications

• Experience in high-volume hospitality management essential.
• Proficient with Microsoft and POS systems.
• Must be organized and self-motivated.

Responsibilities

• Supervise daily operations of front-of-house.
• Resolve guest and employee concerns.
• Conduct scheduling and staff training.

Skills

Guest service foundation

Problem-solving skills

Leadership skills

Attention to detail

Team building

Education

Two-year associate degree in Hospitality or Business

2-3 years hospitality supervisory experience

Tools

Microsoft Products

POS technology

Job description

Rubyscafe in New York seeks a Front-of-House Supervisor to oversee daily operations and staff. Responsibilities include managing employee duties, guest interactions, and compliance with health standards.

The ideal candidate must have at least 2-3 years of supervisory experience in a busy hospitality setting, alongside a two-year degree or equivalent experience. Strong leadership and guest service skills are required, along with proficiency in POS systems.