Front-of-House Leader | High-Volume Restaurant

Lake Roosevelt Adventures; New York (NY); In loco; USD 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Guest Services, Inc. is seeking an experienced, hands-on Front-of-House Restaurant Supervisor to lead daily operations in a busy, high-volume Bear Mountain restaurant.

You will spend most of the shift on the dining room floor, supporting staff, monitoring service, assisting guests, and ensuring standards are consistently followed. The ideal candidate has prior FOH supervisory experience, strong communication, and the ability to manage reservations, staff, and daily reconciliations while

Competenze

• Previous front-of-house restaurant experience required.
• Previous supervisory, lead server, captain, or shift-leader experience strongly preferred.
• Experience in a busy, full-service restaurant environment preferred.
• Strong guest-service and problem-solving skills.
• Ability to lead employees and provide clear, professional feedback.
• Strong communication, organizational, and basic mathematical skills.
• Experience with point-of-sale systems, cash handling, and daily reconciliation.
• Knowledge of restaurant sanitation and workplace safety practices.
• Ability to prioritize responsibilities and make sound decisions in a fast-paced environment.
• Professional appearance and demeanor.
• High school diploma or equivalent preferred.

Mansioni

• Supervise daily front-of-house operations, including opening, service, shift changes, and closing procedures.
• Maintain a strong leadership presence on the dining room floor throughout the shift.
• Lead pre-shift meetings and communicate daily specials, reservations, events, service expectations, and operational concerns.
• Assign stations and side work based on anticipated business levels and staffing needs.
• Monitor the guest experience and ensure that service is friendly, attentive, accurate, and efficient.
• Respond promptly and professionally to guest concerns, food issues, service delays, and special requests.
• Support servers, hosts, bartenders, bussers, food runners, and cashiers during high-volume periods.
• Train, coach, and provide clear direction to front-of-house employees.
• Ensure opening, closing, sanitation, safety, and service checklists are completed accurately.
• Monitor table flow, reservations, seating, ticket times, and communication between the front and back of the house.
• Conduct table visits and follow up with guests to confirm satisfaction.
• Maintain cleanliness, organization, sanitation, and professional presentation throughout all guest-facing areas.
• Assist with cash handling, register reconciliation, daily sales reporting, refunds, voids, and preparation of deposits.
• Verify that cash drawers and financial paperwork are accurate and properly secured.
• Help control labor, supplies, product use, and other departmental costs.
• Report staffing, equipment, safety, maintenance, and operational concerns to management.
• Promote a respectful, professional, and team-oriented work environment.
• Perform other duties as assigned by restaurant management.

Conoscenze

Front-of-house supervision

Leadership

Guest service

Communication

Problem-solving

Formazione

High school diploma or equivalent

Strumenti

Point-of-sale systems

Cash handling

Cash registers

Descrizione del lavoro

Guest Services, Inc. is seeking an experienced, hands-on Front-of-House Restaurant Supervisor to lead daily operations in a busy, high-volume Bear Mountain restaurant.

You will spend most of the shift on the dining room floor, supporting staff, monitoring service, assisting guests, and ensuring standards are consistently followed. The ideal candidate has prior FOH supervisory experience, strong communication, and the ability to manage reservations, staff, and daily reconciliations while