Front-of-House Supervisor — Elevate Guest Experience

Olympia Hospitality; Gorham (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Sign-on bonus: $500

Health coverage: up to 80% contribution

401(k) plan with discretionary yearly match

Paid group term life insurance

Robust PTO plan and paid holidays

Earned wage access program

Employee Assistance Program

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a Restaurant Supervisor for The Notch Grill in Gorham, NH. The role involves leading and mentoring front-of-house staff while ensuring excellent customer service. Responsibilities include coordinating schedules, conducting team meetings, monitoring service standards, and fostering a welcoming atmosphere. Candidates must have a minimum of 2 years supervisory experience and be available to work evenings and weekends. Benefits include a sign-on bonus, health coverage, PTO, and more.

Qualifications

• Minimum of 2 years of supervisory experience.
• Availability to work evenings, weekends, and holidays.
• Must be of legal age to serve alcohol.

Responsibilities

• Lead, supervise, and mentor front-of-house staff.
• Coordinate work schedules and assignments for team members.
• Conduct pre-shift meetings to communicate objectives and updates.
• Ensure all guests receive prompt and courteous service.
• Monitor dining room activity and guest feedback.
• Foster a positive atmosphere and engage with guests.
• Ensure service standards and safety regulations are followed.
• Conduct inspections of dining areas for cleanliness.
• Monitor food and beverage quality.
• Identify opportunities for upselling and revenue generation.
• Collaborate with management to enhance the guest experience.

Skills

Leadership

Problem-solving

High-level customer service

Effective communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a Restaurant Supervisor for The Notch Grill in Gorham, NH. The role involves leading and mentoring front-of-house staff while ensuring excellent customer service. Responsibilities include coordinating schedules, conducting team meetings, monitoring service standards, and fostering a welcoming atmosphere. Candidates must have a minimum of 2 years supervisory experience and be available to work evenings and weekends. Benefits include a sign-on bonus, health coverage, PTO, and more.