Restaurant Supervisor - Housing Available

Olympia Hospitality; Gorham (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Sign-on bonus: $500

Health coverage: up to 80% contribution

401(k) plan with discretionary yearly match

Paid group term life insurance

Robust PTO plan and paid holidays

Earned wage access program

Employee Assistance Program

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a Restaurant Supervisor for The Notch Grill in Gorham, NH. The role involves leading and mentoring front-of-house staff while ensuring excellent customer service. Responsibilities include coordinating schedules, conducting team meetings, monitoring service standards, and fostering a welcoming atmosphere. Candidates must have a minimum of 2 years supervisory experience and be available to work evenings and weekends. Benefits include a sign-on bonus, health coverage, PTO, and more.

Qualifications

• Minimum of 2 years of supervisory experience.
• Availability to work evenings, weekends, and holidays.
• Must be of legal age to serve alcohol.

Responsibilities

• Lead, supervise, and mentor front-of-house staff.
• Coordinate work schedules and assignments for team members.
• Conduct pre-shift meetings to communicate objectives and updates.
• Ensure all guests receive prompt and courteous service.
• Monitor dining room activity and guest feedback.
• Foster a positive atmosphere and engage with guests.
• Ensure service standards and safety regulations are followed.
• Conduct inspections of dining areas for cleanliness.
• Monitor food and beverage quality.
• Identify opportunities for upselling and revenue generation.
• Collaborate with management to enhance the guest experience.

Skills

Leadership

Problem-solving

High-level customer service

Effective communication

Basic computer skills

Education

High school diploma or equivalent

Job description

At Olympia Hospitality, we create a fun, supportive environment where growth never stops and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.

The Restaurant Supervisor at The Notch Grill safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Benefits

• Sign‑on bonus: $500 total ($200 in first check, $300 after 30 days of employment).
• Health coverage: up to 80% contribution toward individual health plans, affordable dental and vision insurance, and FSA and HSA options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions, 50% shared cost short‑term disability, and optional additional employee paid life insurance.
• Robust PTO plan and 7 paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP), sober support network, and commitment to a recovery‑friendly workplace.
• Hotel travel discounts; additional benefits may be available based on property‑specific locations.

Responsibilities

• Lead, supervise, and mentor front‑of‑house staff, including servers, hosts/hostesses, bartenders, and bussers, providing training, guidance, and feedback to foster skill development, teamwork, and professional growth.
• Coordinate work schedules, assignments, and priorities for front‑of‑house team members, and ensure adequate staffing levels to meet operational needs and guest demand.
• Conduct pre‑shift meetings to communicate service objectives, menu updates, special promotions, and other relevant information to the team, and motivate and inspire staff to deliver exceptional service.
• Ensure that all guests receive prompt, courteous, and personalized service, and respond promptly and professionally to guest inquiries, requests, and concerns, striving to exceed their expectations at every opportunity.
• Monitor dining room activity and guest feedback, and proactively address any issues or complaints with empathy and professionalism, and ensure that appropriate follow‑up and resolution are provided in a timely manner.
• Foster a positive and welcoming atmosphere in the restaurant by greeting guests, engaging with them during their dining experience, and maintaining open communication to ensure their satisfaction.
• Ensure that all service standards, operating procedures, and safety and sanitation regulations are followed consistently by front‑of‑house staff, and address any deviations or non‑compliance promptly and effectively.
• Conduct regular inspections of the dining room, bar, and restrooms to ensure cleanliness, organization, and proper maintenance, and take corrective action as needed to uphold quality standards and guest expectations.
• Monitor food and beverage quality, presentation, and portioning, and collaborate with kitchen and bar staff to address any issues or discrepancies and maintain consistency and excellence in product offerings.
• Monitor sales performance, guest counts, and average check amounts, and identify opportunities for upselling, suggestive selling, and promoting additional items or add‑ons to maximize revenue and profitability.
• Collaborate with the management team to develop and implement strategies to increase sales, attract new customers, and enhance the overall guest experience, including menu enhancements, special promotions, and marketing initiatives.

Skills Required

• Leadership, problem‑solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high‑level customer service, effective communication with guests and team members, ability to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

• Minimum of 2 years of supervisory experience; AM & PM shifts; must be available to work evenings, weekends and holidays.
• Server experience, supervisory experience preferred; must be of legal age to serve alcohol; high school diploma and/or equivalent work experience.

The Olympia Companies is an equal‑opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.