Restaurant Supervisor - Housing Available

The Glen House Hotel; Gorham (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k)

Paid time off

Sick leave

Employee discounts

Sign-on bonus

Job summary

The Notch Grill at The Glen House Hotel, operated by Olympia Hospitality, is seeking a Restaurant Supervisor to lead front-of-house staff and deliver exceptional service.

You will oversee scheduling, training, and performance, ensuring guest satisfaction while maintaining safety and standards. Evening, weekend, and holiday availability is required; a $500 sign-on bonus is offered along with a comprehensive benefits package.

Qualifications

• Server experience; supervisory experience preferred.
• Must be of legal age to serve alcohol.
• High school diploma or equivalent work experience.

Responsibilities

• Lead, supervise, and mentor front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers.
• Coordinate work schedules, assignments, and priorities, ensuring adequate staffing for operational needs.
• Conduct pre-shift meetings to communicate service objectives, menu updates, promotions, and motivate staff to deliver exceptional service.
• Ensure guests receive prompt, courteous, and personalized service, responding professionally to inquiries, requests, and concerns.
• Monitor dining room activity and guest feedback, addressing issues with empathy and ensuring timely resolution.
• Maintain a positive, welcoming atmosphere by greeting guests and engaging throughout their dining experience.
• Enforce service standards, operating procedures, and safety and sanitation regulations consistently.
• Conduct regular inspections of dining room, bar, and restrooms for cleanliness and maintenance, taking corrective action as needed.
• Monitor food and beverage quality, presentation, and portioning; collaborate with kitchen and bar staff to resolve discrepancies.
• Track sales performance, guest counts, and average check amounts; identify upselling and suggestive‑selling opportunities to maximize revenue.
• Collaborate with management to develop strategies for increasing sales, attracting new customers, and enhancing guest experience through menu enhancements, promotions, and marketing initiatives.

Skills

Leadership

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

$500 sign‑on bonus! $200 in your first check and $300 after 30 days of employment.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.

The Restaurant Supervisor at The Notch Grill safely and efficiently provides excellent customer service with a smile. We want guests to feel positive about their dining experience so they will tell others and become loyal customers. We encourage you to proactively communicate with guests and discover their needs before they ask.

• Minimum of 2 years of supervisory experience. AM & PM shifts. Must be available to work evenings, weekends, and holidays.

Benefits

• Health coverage: company pays up to 80% of individual health plans, along with affordable dental and vision insurance, and FSA/HSA options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions, 50% shared‑cost short‑term disability, and optional additional employee paid life insurance.
• Robust PTO plan, 7 paid holidays, and earned‑wage access program.
• Employee Assistance Program, sober support network, and a recovery‑friendly workplace.
• Exclusive hotel travel discounts for team members; additional benefits may be available based on property location.

Responsibilities

• Lead, supervise, and mentor front‑of‑house staff, including servers, hosts/hostesses, bartenders, and bussers, providing training, guidance, and feedback.
• Coordinate work schedules, assignments, and priorities, ensuring adequate staffing for operational needs.
• Conduct pre‑shift meetings to communicate service objectives, menu updates, promotions, and motivate staff to deliver exceptional service.
• Ensure guests receive prompt, courteous, and personalized service, responding professionally to inquiries, requests, and concerns.
• Monitor dining room activity and guest feedback, addressing issues with empathy and ensuring timely resolution.
• Maintain a positive, welcoming atmosphere by greeting guests and engaging throughout their dining experience.
• Enforce service standards, operating procedures, and safety and sanitation regulations consistently.
• Conduct regular inspections of dining room, bar, and restrooms for cleanliness and maintenance, taking corrective action as needed.
• Monitor food and beverage quality, presentation, and portioning; collaborate with kitchen and bar staff to resolve discrepancies.
• Track sales performance, guest counts, and average check amounts; identify upselling and suggestive‑selling opportunities to maximize revenue.
• Collaborate with management to develop strategies for increasing sales, attracting new customers, and enhancing guest experience through menu enhancements, promotions, and marketing initiatives.

Skills Required

• Leadership, problem‑solving, and basic computer skills.
• Ability to share knowledge, teach tasks, and maintain high‑level customer service.
• Effective communication with guests and team members.
• Ability to follow instructions, learn quickly, pay attention to detail, and stay composed under pressure.

Experience & Education

• Server experience; supervisory experience preferred.
• Must be of legal age to serve alcohol.
• High school diploma or equivalent work experience.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.