Guest Service Manager – Front Desk Leader

Olympia Hospitality; Conway (NH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Coverage

401K Plan

Paid Life Insurance

Disability Coverage

Paid Time Off

Holidays

Earned Wage Access

Employee Assistance Program

Travel Discounts

Job summary

Olympia Hospitality, managing The North Conway Grand Hotel, is seeking a Guest Service Manager to oversee front desk operations, maximize profitability, and ensure guest satisfaction. This role provides training, support, and resources to front desk staff to deliver exceptional service.

The position emphasizes leadership, teamwork, and a people-focused culture, with strong communication and problem-solving skills to maintain guest experiences at the highest standard.

Qualifications

• Minimum 2+ years of guest services or hospitality supervisory experience.
• Associates degree or equivalent work experience.
• Bilingual in Spanish is a plus.

Responsibilities

• Oversee safe, efficient front desk operations and maximize profitability.
• Provide training and resources to front desk staff.
• Ensure high levels of guest satisfaction and service quality.

Skills

Leadership

Customer Service

People Skills

Communication

Problem-Solving

Judgment & Discretion

Organizational Skills

Adaptability

Composure

Attention to Detail

Tech Aptitude

Training

Education

Associate's degree or equivalent

Job description

Olympia Hospitality, managing The North Conway Grand Hotel, is seeking a Guest Service Manager to oversee front desk operations, maximize profitability, and ensure guest satisfaction. This role provides training, support, and resources to front desk staff to deliver exceptional service.

The position emphasizes leadership, teamwork, and a people-focused culture, with strong communication and problem-solving skills to maintain guest experiences at the highest standard.