Restaurant Supervisor | $500 Sign-On & Growth

The Glen House Hotel; Gorham (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k)

Paid time off

Sick leave

Employee discounts

Sign-on bonus

Job summary

The Notch Grill at The Glen House Hotel, operated by Olympia Hospitality, is seeking a Restaurant Supervisor to lead front-of-house staff and deliver exceptional service.

You will oversee scheduling, training, and performance, ensuring guest satisfaction while maintaining safety and standards. Evening, weekend, and holiday availability is required; a $500 sign-on bonus is offered along with a comprehensive benefits package.

Qualifications

• Server experience; supervisory experience preferred.
• Must be of legal age to serve alcohol.
• High school diploma or equivalent work experience.

Responsibilities

• Lead, supervise, and mentor front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers.
• Coordinate work schedules, assignments, and priorities, ensuring adequate staffing for operational needs.
• Conduct pre-shift meetings to communicate service objectives, menu updates, promotions, and motivate staff to deliver exceptional service.
• Ensure guests receive prompt, courteous, and personalized service, responding professionally to inquiries, requests, and concerns.
• Monitor dining room activity and guest feedback, addressing issues with empathy and ensuring timely resolution.
• Maintain a positive, welcoming atmosphere by greeting guests and engaging throughout their dining experience.
• Enforce service standards, operating procedures, and safety and sanitation regulations consistently.
• Conduct regular inspections of dining room, bar, and restrooms for cleanliness and maintenance, taking corrective action as needed.
• Monitor food and beverage quality, presentation, and portioning; collaborate with kitchen and bar staff to resolve discrepancies.
• Track sales performance, guest counts, and average check amounts; identify upselling and suggestive‑selling opportunities to maximize revenue.
• Collaborate with management to develop strategies for increasing sales, attracting new customers, and enhancing guest experience through menu enhancements, promotions, and marketing initiatives.

Skills

Leadership

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

The Notch Grill at The Glen House Hotel, operated by Olympia Hospitality, is seeking a Restaurant Supervisor to lead front-of-house staff and deliver exceptional service.

You will oversee scheduling, training, and performance, ensuring guest satisfaction while maintaining safety and standards. Evening, weekend, and holiday availability is required; a $500 sign-on bonus is offered along with a comprehensive benefits package.