Front-of-House Service Manager: Lead Guest Experience

Texas Roadhouse, Inc.; Potomac Mills (VA); Vor Ort; USD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical plans (best in class)

Dental and Vision Insurance

Paid Vacation and Leave

401(k) Retirement Plan

Profit-sharing program

Holiday bonus

Zusammenfassung

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and ensure Legendary Food and Legendary Service for guests. Strong leadership and a passion for people are essential.

The role focuses on driving sales, maintaining safety and policy compliance, and delivering outstanding guest experiences through training, scheduling, and staff development.

Qualifikationen

• Oversee Front of House daily operations.
• Manage Front of House employees and staffing.
• Drive sales and guest satisfaction.
• Provide Front of House training and development.
• Enforce employment policies and safety standards.
• Control liquor costs and ensure Responsible Alcohol Service.
• Interview and hire Front of House staff.
• Set shifts and schedules for FOH team.
• Create a fun, safe environment aligned with core values.
• Ensure safe food handling procedures.

Aufgaben

• Drive sales, steps of service, and guest satisfaction.
• Enforce compliance with employment policies and maintain restaurant cleanliness and guest safety.
• Provide or direct Front of House training.
• Evaluate and coach Front of House staff; conduct performance reviews.
• Manage liquor orders and costs; enforce liquor laws.
• Develop key employees and hourly staff through feedback.
• Review applications and participate in hiring Front of House staff.
• Direct work flow and scheduling during open hours.
• Foster a positive, engaging work culture with incentives.

Kenntnisse

FOH management

Customer service

Sales driving

Training

Liquor cost control

Jobbeschreibung

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and ensure Legendary Food and Legendary Service for guests. Strong leadership and a passion for people are essential.

The role focuses on driving sales, maintaining safety and policy compliance, and delivering outstanding guest experiences through training, scheduling, and staff development.