Front-of-House Service Manager: Guest Experience Leader

Texas Roadhouse, Inc.; Triadelphia (WV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Plans

Dental and Vision Insurance

Paid Vacation

Parental Leave

Bereavement Leave

100% Paid Maternity Leave

Adoption Assistance

Short-Term Disability

Long-Term Disability

Life Insurance

Identity Theft Protection

Employee Assistance Program

Travel Insurance

401(k) Retirement Plan

Flexible Spending Accounts

Tuition Reimbursements

Profit-Sharing Program

Restricted Stock Units Program

Community Support Opportunities

Annual holiday bonus

Job summary

Texas Roadhouse, Inc. is seeking a legendary Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. You will drive sales, uphold standards, and coach the team in service excellence to create a memorable dining experience.

The role focuses on leadership, training, scheduling, liquor management, and safety compliance, with a commitment to a fun, high-energy work environment and opportunities for career growth.

Qualifications

• Experience leading Front of House operations.
• Ability to develop and coach staff members.
• Familiarity with liquor laws and responsible service.

Responsibilities

• Driving sales, steps of service, and guest satisfaction.
• Ensuring compliance with employment policies and restaurant safety.
• Providing or directing Front of House training.
• Managing performance, including evaluations, coaching, and discipline.
• Managing liquor orders and controlling liquor costs.
• Enforcing liquor laws and Responsible Alcohol Service guidelines.
• Developing key employees, assistant managers, and hourly staff with feedback.
• Reviewing applications, interviewing, and hiring Front of House staff.
• Directing work, setting hours and weekly schedules.
• Creating a fun, safe environment aligned with core values and goals.
• Understanding and practicing safe food handling procedures.

Skills

Front of House management

People management

Training & coaching

Job description

Texas Roadhouse, Inc. is seeking a legendary Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. You will drive sales, uphold standards, and coach the team in service excellence to create a memorable dining experience.

The role focuses on leadership, training, scheduling, liquor management, and safety compliance, with a commitment to a fun, high-energy work environment and opportunities for career growth.