Front of House Retail Sales & Service Advisor

Asurion Insurance Services; Hendersonville (PA); On-site; USD 19,000 - 28,000; Part time

Job summary

Asurion Insurance Services in Cranberry Township, PA is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. This front-of-house role focuses on sales, service intake, product education, and operational support, serving as the first contact for customers from greeting to checkout.

You will help customers choose the right protection plans and accessories, maintain accurate records, and support daily store operations.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Basic technical aptitude and willingness to learn product offerings.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and resolve escalations with professionalism.
• Drive sales of retail products and services including connected home products and protection plans.
• Collaborate with store leadership to ensure smooth customer handoffs between repair and sales.

Skills

Customer service

Retail sales

Communication

Multitasking

Technical aptitude

Learning mindset

Flexible schedule

Tools

POS systems

Job description

Asurion Insurance Services in Cranberry Township, PA is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. This front-of-house role focuses on sales, service intake, product education, and operational support, serving as the first contact for customers from greeting to checkout.

You will help customers choose the right protection plans and accessories, maintain accurate records, and support daily store operations.