In-Store Sales & Customer Experience Specialist

Asurion; Hendersonville (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion is hiring a Retail Sales & Service Advisor in Cranberry Township, PA for $17.00/hr. This role focuses on delivering an exceptional customer experience while driving retail sales and supporting front-of-house operations within the repair shop.

It does not perform device repairs but plays a key role in customer engagement, sales growth, and operational flow. You will greet customers, answer inquiries, educate on products, and manage check-in/check-out processes.

Qualifications

• Experience in customer service or retail sales preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Basic technical aptitude and willingness to learn product offerings.

Responsibilities

• Greet customers and provide a welcoming in-store experience.
• Answer calls and assist with service inquiries, pricing, and product information.
• Manage customer check-in/check-out accurately and efficiently.
• Educate customers on products, services, warranties, and solutions.
• Resolve customer escalations with professionalism and confidence.
• Drive sales of retail products and services including protection plans and accessories.
• Maintain merchandise displays and retail presentation standards.
• Support inventory awareness and store readiness.

Skills

Customer service

Retail sales

Communication

Multitasking

Technical aptitude

Flexible availability

Tools

POS systems

Job description

Asurion is hiring a Retail Sales & Service Advisor in Cranberry Township, PA for $17.00/hr. This role focuses on delivering an exceptional customer experience while driving retail sales and supporting front-of-house operations within the repair shop.

It does not perform device repairs but plays a key role in customer engagement, sales growth, and operational flow. You will greet customers, answer inquiries, educate on products, and manage check-in/check-out processes.