Front-Of-House Retail Sales & Service Pro

Asurion Insurance Services; Gahanna (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion Insurance Services is hiring for a Retail Sales & Service Advisor in Charlotte. The role focuses on delivering an exceptional customer experience while driving retail sales and supporting front-of-house operations within the repair shop.

It does not perform device repairs but is essential for customer engagement and store flow. The position emphasizes sales, service intake, product education, and maintaining accurate records, with opportunities for performance-based incentives tied to

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced, sales-driven environment.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer inquiries, assist with service pricing and product information.
• Manage check-in/check-out and maintain accurate records.
• Educate customers on products, warranties, and solutions.
• Drive retail sales and protect plan attach rates as a core metric.
• Support store operations and smooth handoffs between repairs and sales.

Skills

Customer service

Retail sales

Communication skills

Multitasking

Technical aptitude

Tools

POS systems

Job description

Asurion Insurance Services is hiring for a Retail Sales & Service Advisor in Charlotte. The role focuses on delivering an exceptional customer experience while driving retail sales and supporting front-of-house operations within the repair shop.

It does not perform device repairs but is essential for customer engagement and store flow. The position emphasizes sales, service intake, product education, and maintaining accurate records, with opportunities for performance-based incentives tied to