Front-of-House Retail Sales & Service Pro

Asurion Insurance Services; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion Insurance Services in Charlotte is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. The role focuses on sales, service intake, product education, and front-of-house operations, serving as the first contact for customers.

Position does not perform device repairs but plays a critical role in customer engagement, sales growth, and operational flow, including greeting customers, pricing inquiries, and processing transactions.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced, sales-driven environment.
• Comfortable with basic product knowledge and learning offerings.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and solutions.
• Support satisfaction initiatives and resolve customer escalations professionally.
• Drive sales of retail products and services and maintain presentation standards.
• Collaborate with repair technicians to ensure smooth customer handoffs.

Skills

Customer service

Retail sales

Communication

Interpersonal skills

Multitasking

Technical aptitude

Flexible availability

Job description

Asurion Insurance Services in Charlotte is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. The role focuses on sales, service intake, product education, and front-of-house operations, serving as the first contact for customers.

Position does not perform device repairs but plays a critical role in customer engagement, sales growth, and operational flow, including greeting customers, pricing inquiries, and processing transactions.