Front-of-House Retail Sales & Service Pro

Asurion; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion in Charlotte is seeking a Retail Sales & Service Advisor who delivers an exceptional customer experience while driving retail sales in the repair shop environment. This front-of-house role focuses on sales, service intake, product education, and supportive operations without performing device repairs.

You will greet customers, answer inquiries, manage check-in/out, educate on warranties, and help resolve escalations.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.

Responsibilities

• Greet customers and provide a welcoming in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence.
• Build customer loyalty through consistent, high-quality interactions across every visit.
• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings.
• Drive attachment and protection plan attach rates as a core sales performance metric.
• Identify customer needs and recommend appropriate products and solutions.
• Maintain and merchandise accessory wall displays and retail presentation standards.
• Generate and follow up on customer leads and sales opportunities.
• Meet or exceed individual sales and performance goals.
• Assist with daily front-of-house operational tasks including cleaning and store organization.
• Maintain accurate customer records and transaction documentation.
• Support inventory awareness and retail readiness standards.
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor.

Skills

Customer service

Retail sales

Communication

Product knowledge

Team collaboration

Attention to detail

Problem solving

Multitasking

Tools

Point-of-sale systems

Inventory awareness

Job description

Asurion in Charlotte is seeking a Retail Sales & Service Advisor who delivers an exceptional customer experience while driving retail sales in the repair shop environment. This front-of-house role focuses on sales, service intake, product education, and supportive operations without performing device repairs.

You will greet customers, answer inquiries, manage check-in/out, educate on warranties, and help resolve escalations.