Assistant General Manager

Holiday Inn Express and Suites; New Albany (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Holiday Inn Express and Suites is seeking an Assistant Hotel General Manager to oversee daily hotel operations and ensure smooth, profitable performance. The AGM will support the General Manager across departments, guiding staff to deliver exceptional guest experiences and maintain high service standards.

The role emphasizes teamwork, leadership by example, and the ability to address guest concerns efficiently while upholding health and safety guidelines.

Qualifications

• Hotel experience required.
• Front Desk experience preferred.
• Housekeeping experience preferred.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with an ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail.

Responsibilities

• Assist General Manager in supervising work at all levels (Front Desk, Breakfast staff, housekeeping staff and set clear objectives)
• Assist in plan activities and allocate responsibilities to achieve the most efficient operating model
• Communicate with guests (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.)
• Assist in leading housekeeping department
• Assist in inspecting facilities regularly and enforce strict compliance with health and safety standards

Skills

Hotel experience

Front Desk experience

Housekeeping experience

Customer service

Business mindset

Decision-making

Problem-solving

Multi-tasking

Leadership

Attention to detail

Reliability

Job description

We are looking for an Assistant Hotel General Manager to join our growing company. Over half of our general managers were internal promotions and we pride ourselves on developing our people for future growth. In the AGM role, you will help oversee the daily operations of our hotel to ensure a smooth and profitable operation.

Must pass background screen to qualify. You will be a key person of reference for employees and clients as well as external vendors. The AGM must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

The goal is to enhance customer dedication and provide our guests with an excellent experience by providing world class service and accommodations.

Responsibilities

• Assist General Manager in supervising work at all levels (Front Desk, Breakfast staff, housekeeping staff and set clear objectives)
• Assist in plan activities and allocate responsibilities to achieve the most efficient operating model
• Communicate with guests (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.)
• Assist in leading housekeeping department
• Assist in inspecting facilities regularly and enforce strict compliance with health and safety standards

Skills

• Hotel experience required
• Front Desk experience preferred
• Housekeeping experience preferred
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!