Front of House Leader: Guest Experience & Team Growth

Topgolf; Olde West Chester (OH); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Free food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental health platform

Job summary

Topgolf is seeking a dedicated supervisor to lead a dynamic service team in Ohio. You will guide staff, monitor performance, coach associates, and collaborate with other departments to deliver high-quality guest experiences.

We value clear communication, inclusivity, and operational excellence. You will ensure safety and policy compliance, report on key metrics, and support development opportunities for team members in a fast-paced environment.

Qualifications

• Must have leadership or supervisory experience.
• Excellent communication and problem-solving skills.
• Ability to motivate a diverse team to meet goals.
• Strong organizational and time-management abilities.
• Proficient with relevant software and tools.
• Knowledge of industry regulations and best practices.
• Availability for varied shifts including evenings, weekends and holidays.
• Ability to stand and walk for long periods, including stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Organization

Team motivation

Software proficiency

Regulatory knowledge

Shift flexibility

Stamina

Education

High school diploma

Job description

Topgolf is seeking a dedicated supervisor to lead a dynamic service team in Ohio. You will guide staff, monitor performance, coach associates, and collaborate with other departments to deliver high-quality guest experiences.

We value clear communication, inclusivity, and operational excellence. You will ensure safety and policy compliance, report on key metrics, and support development opportunities for team members in a fast-paced environment.