Front of House Leader – Guest Experience & Coaching

Topgolf Payroll Services; Albuquerque (NM); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free Play

Food Discount

Health Plan

401(k) Match

Mental Health Support

Job summary

Topgolf Payroll Services in Albuquerque, NM seeks a proven leader to guide a guest-focused team and drive performance. You will monitor and coach team members, collaborate with other departments, resolve issues promptly, and promote a positive, inclusive culture.

The role requires excellent communication, strong organizational skills, and the ability to work varied shifts, including evenings and weekends. You will report on key metrics and ensure safety and policy compliance while supporting

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Problem-solving

Organizational skills

Team motivation

Software proficiency

Regulatory knowledge

Time management

Motivation

Education

High school diploma or equivalent

Job description

Topgolf Payroll Services in Albuquerque, NM seeks a proven leader to guide a guest-focused team and drive performance. You will monitor and coach team members, collaborate with other departments, resolve issues promptly, and promote a positive, inclusive culture.

The role requires excellent communication, strong organizational skills, and the ability to work varied shifts, including evenings and weekends. You will report on key metrics and ensure safety and policy compliance while supporting