Guest Experience Leader – Front of House

Topgolf; Alpharetta (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

401(k) match

Well-being platform

Job summary

Topgolf in Alpharetta, GA seeks a dedicated leader to guide a frontline team and drive performance. You will coach staff, monitor metrics, and partner with other departments to ensure quality service and smooth operations.

The role requires strong communication, organizational skills, and a proven leadership background to motivate a diverse team across shifts. This position offers competitive pay and comprehensive benefits in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent.
• Proven leadership or supervisory experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit y to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Problem-solving

Time management

Motivation of team

Software proficiency

Regulatory knowledge

Shift flexibility

Mobility (stand/walk)

Education

High school diploma or equivalent

Tools

Software tools

Job description

Topgolf in Alpharetta, GA seeks a dedicated leader to guide a frontline team and drive performance. You will coach staff, monitor metrics, and partner with other departments to ensure quality service and smooth operations.

The role requires strong communication, organizational skills, and a proven leadership background to motivate a diverse team across shifts. This position offers competitive pay and comprehensive benefits in a fast-paced hospitality environment.