Front of House Lead — Team Coach & Operations

Topgolf International; Albuquerque (NM); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Topgolf International in Albuquerque is seeking a Front of House Supervisor to lead a busy hospitality team. You will guide staff, ensure fast, friendly service, and uphold quality standards across guest experiences.

The role requires a high school diploma or equivalent, supervisory experience, excellent communication, and the ability to work evenings, weekends and holidays. You will monitor performance, coach team members, resolve guest concerns, and ensure safety and policies are followed.

Qualifikationen

• Leadership or supervisory experience required.
• Excellent communication and problem-solving skills.
• Ability to work varied shifts including evenings, weekends, and holidays.

Aufgaben

• Provide leadership to the FOH team to meet performance targets.
• Monitor and coach team performance with regular feedback.
• Collaborate with departments to ensure smooth service flow.
• Resolve guest concerns and operational issues promptly.
• Promote a positive, inclusive team culture and engage associates.
• Ensure compliance with policies, safety standards.
• Prepare and present reports on team performance and metrics.
• Perform other duties as assigned by manager.

Kenntnisse

Leadership

Communication

Problem solving

Time management

Team motivation

Ausbildung

High School Diploma

Jobbeschreibung

Topgolf International in Albuquerque is seeking a Front of House Supervisor to lead a busy hospitality team. You will guide staff, ensure fast, friendly service, and uphold quality standards across guest experiences.

The role requires a high school diploma or equivalent, supervisory experience, excellent communication, and the ability to work evenings, weekends and holidays. You will monitor performance, coach team members, resolve guest concerns, and ensure safety and policies are followed.