Front of House Leader: Guest Experience and Team Coach

Topgolf; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision

401(k) team member match

Mental well-being platform

Job summary

Topgolf Austin is seeking a Front of House Manager to lead guest-facing teams and deliver best-in-class service in a high-energy venue. You will coach staff, manage shifts, hiring, scheduling, and help drive guest satisfaction while maintaining safety and operational standards; evenings, weekends, and holidays required.

The role emphasizes coaching, performance, and a guest-centric culture in a dynamic entertainment environment. Topgolf offers a vibrant workplace with growth opportunities.

Qualifications

• Customer-focused service orientation and guest satisfaction mindset.
• Ability to align daily operations with guest expectations and business goals.
• Proven ability to lead and coach a diverse front-of-house team.

Responsibilities

• Lead the Guest Experience by setting the daily standard for service and hospitality.
• Coach and develop front of house team members, drive engagement and accountability.
• Manage opening/closing procedures, shifts, and scheduling; support hiring and onboarding.
• Uphold Topgolf standards and ensure a positive, high-energy work environment.

Skills

Customer Focus

Building Effective Teams

Drives Results

Communicates Effectively

Education

High school diploma or equivalent

Job description

Topgolf Austin is seeking a Front of House Manager to lead guest-facing teams and deliver best-in-class service in a high-energy venue. You will coach staff, manage shifts, hiring, scheduling, and help drive guest satisfaction while maintaining safety and operational standards; evenings, weekends, and holidays required.

The role emphasizes coaching, performance, and a guest-centric culture in a dynamic entertainment environment. Topgolf offers a vibrant workplace with growth opportunities.