Front of House Lead: Inspire Teams & Elevate Service

topgolf; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking an operations leader in Memphis to guide a diverse team toward high performance. You will coach staff, monitor metrics, and collaborate with departments to ensure exceptional service and operational excellence.

The role requires strong communication, organization, and the ability to motivate a team across varied shifts. Ideal candidates bring leadership experience, industry knowledge, and a commitment to safety and policy compliance.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit y to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership experience

Communication skills

Problem-solving

Organizational skills

Motivation & inspiration

Software proficiency

Regulatory knowledge

Shift flexibility

Mobility & stamina

Education

High school diploma or equivalent

Tools

POS systems

MS Office

Job description

Topgolf is seeking an operations leader in Memphis to guide a diverse team toward high performance. You will coach staff, monitor metrics, and collaborate with departments to ensure exceptional service and operational excellence.

The role requires strong communication, organization, and the ability to motivate a team across varied shifts. Ideal candidates bring leadership experience, industry knowledge, and a commitment to safety and policy compliance.