Front-of-House Team Lead & Guest Experience Coach

Outback Steakhouse; Malvern (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Outback Steakhouse is seeking a Key position to support the front-of-house team and management, upholding service standards and quality. The role emphasizes leadership, staff coaching, and ensuring effective internal communication to deliver an exceptional guest experience.

The position requires certification in all front-of-house functions, legal authorization to work in the United States, and preferred prior restaurant leadership experience.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.
• Restaurant leadership experience preferred.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance)
• Review staffing assignments and lead pre-shift meetings
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs
• Perform quality table checks and handle routine Guest issues
• Participate in events, marketing, purchasing, training, quality control, and financial activities

Skills

Front-of-house leadership

Customer service

Staff coaching

Job description

Outback Steakhouse is seeking a Key position to support the front-of-house team and management, upholding service standards and quality. The role emphasizes leadership, staff coaching, and ensuring effective internal communication to deliver an exceptional guest experience.

The position requires certification in all front-of-house functions, legal authorization to work in the United States, and preferred prior restaurant leadership experience.