Front-of-House Lead & Guest Experience Champion

Outback Steakhouse; Port Saint Lucie (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

Outback Steakhouse is seeking a dedicated leader to support front-of-house operations and management. You will uphold service standards, coach staff, and ensure consistent guest experiences while coordinating with kitchen and management teams.

The role emphasizes a hands-on approach, pre-shift planning, and active involvement in events, marketing, and training to deliver an exceptional Australian-inspired dining experience for guests in a fast-paced environment.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance).
• Review staffing assignments and lead pre-shift meetings.
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs.
• Perform quality table checks and handle routine Guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Skills

Leadership

Guest service

Staff coaching

Quality checks

Job description

Outback Steakhouse is seeking a dedicated leader to support front-of-house operations and management. You will uphold service standards, coach staff, and ensure consistent guest experiences while coordinating with kitchen and management teams.

The role emphasizes a hands-on approach, pre-shift planning, and active involvement in events, marketing, and training to deliver an exceptional Australian-inspired dining experience for guests in a fast-paced environment.