Front of House Guest Services Associate

Live Nation; Philadelphia (Philadelphia County); On-site; USD 21,000 - 26,000; Full time

Job summary

Live Nation Entertainment invites applications for Guest Service roles at its Philadelphia venues. You will greet guests, scan tickets, answer questions, and help ensure a safe, enjoyable show experience for all attendees.

Join a diverse, team-focused environment that emphasizes service excellence, guest satisfaction, and collaborative problem solving during performances. This on-site role requires physical stamina and a customer-first attitude to manage inquiries and issues effectively.

Qualifications

• Customer service driven.
• Strong strategic thinking and creative problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• May help at informational kiosks or displays around the venue.

Skills

Customer service

Strategic thinking

Creative problem solving

Verbal communication

Written communication

Interpersonal skills

Teamwork

Judgment

Diplomacy

Physical stamina

Job description

Live Nation Entertainment invites applications for Guest Service roles at its Philadelphia venues. You will greet guests, scan tickets, answer questions, and help ensure a safe, enjoyable show experience for all attendees.

Join a diverse, team-focused environment that emphasizes service excellence, guest satisfaction, and collaborative problem solving during performances. This on-site role requires physical stamina and a customer-first attitude to manage inquiries and issues effectively.