Guest Services - TLA

Live Nation Entertainment; Philadelphia (Philadelphia County); On-site; USD 20,664 - 26,174; Full time

Job summary

Live Nation Entertainment's clubs and theaters are seeking a Guest Service Member to engage guests, scan tickets, answer questions, and maintain a welcoming venue environment.

You will assist with seating, verify passes, help guests with accessibility needs, and support safety during emergencies while coordinating with staff across the venue. This role emphasizes customer service, teamwork, and clear communication in a fast-paced live-music setting.

Qualifications

• Customer service driven and able to engage guests.
• Strong strategic thinking and creative problem-solving.
• Excellent verbal, written, and interpersonal communication.
• Acute sense of judgment, tact, and diplomacy.
• Teamwork oriented with ability to execute programs.
• Ability to perform physically demanding tasks (walking, stairs, 50 lbs+).

Responsibilities

• Greet guests and scan tickets at entry.
• Answer questions and guide guests to seats.
• Verify ticket authenticity and passes.
• Assist guests with seating accommodations.
• Escort guests to exits during emergencies for safety.
• Verify staff credentials for restricted areas.
• Provide directions inside or outside the venue.
• Support staff in post-show breakdown and venue upkeep.
• Assist at informational kiosks or displays.

Skills

Customer service

Strategic thinking

Creative problem solving

Communication skills

Judgment and diplomacy

Teamwork

Physical stamina

Job description

Guest Service Member

Our team members are as diverse as our music venues. Live Nation Clubs and Theaters, a division of Live Nation Entertainment, encompasses a wide range of venues including the legendary Fillmore venues and the intimate House of Blues clubs across the United States.

Job Summary: The Guest Service Member interacts with customers to provide information, handle inquiries and tickets, resolve complaints, and maintain a safe, clean, and welcoming environment for guests.

Responsibilities

• Greet guests and scan tickets upon entry.
• Answer guest questions and guide them to seats.
• Verify ticket authenticity and special passes.
• Assist guests with special needs, including seating accommodations.
• Maintain safety by escorting guests to exits during emergencies.
• Assist in verifying staff credentials for restricted areas.
• Provide directions within or outside the venue.
• Support staff in post‑show breakdown and general venue upkeep.
• May assist at informational kiosks or displays.

Qualifications

• Customer service driven.
• Strong strategic thinking and creative problem‑solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Teamwork oriented with ability to execute programs.
• Ability to perform physically demanding tasks: walking, climbing stairs, lifting 50 lbs+.

Mandatory Mandates

Applicants must have valid U.S. work authorization that does not require employer sponsorship.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.