Front of House Employee Shift Lead

Shane's Rib Shack; Rome (GA); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Job summary

Shane's Rib Shack in Rome, Georgia, is seeking a Front of House Employee to join our team. This customer-oriented position is essential for creating a welcoming atmosphere and ensuring a positive experience for our guests. Responsibilities include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

The ideal candidate will have prior customer service experience, strong communication skills, and a willingness to work flexible shifts. Join us in delivering excellent service in a dynamic environment.

Qualifications

• Prior experience in a customer-facing role, preferably in hospitality or retail.
• Excellent verbal communication skills.
• Ability to handle orders accurately even in a high-pressure environment.
• Experience working collaboratively in a team-oriented environment.
• Available for various shifts, including evenings and weekends.
• Capable of standing for long periods and moving quickly.
• Knowledge of health and safety standards applicable to food service.

Responsibilities

• Greet customers and provide them with menus.
• Take orders and process payments accurately.
• Deliver food and beverages to customers in a timely manner.
• Maintain cleanliness of the dining area throughout the shift.
• Address and resolve customer complaints diplomatically.

Skills

Customer Service Experience

Communication Skills

Efficiency and Accuracy

Teamwork Skills

Flexibility

Physical Stamina

Health and Safety Awareness

Job description

Benefits

• Flexible schedule
• Opportunity for advancement

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.