Front of House Employee

Flippers Pizzeria; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Competitive pay

Employee discounts

Flexible schedule

Free food

Job summary

Flippers Pizzeria is seeking a dynamic Front of House Employee to create a welcoming dining experience. You will greet guests, take orders, process payments, and keep the dining area tidy. Your role emphasizes accuracy, speed, and friendly service in a fast-paced setting.

Bring strong customer service skills, teamwork, and flexibility to work varied shifts. Comfortable handling busy periods and maintaining health and safety standards to ensure guest satisfaction.

Qualifications

• Customer service experience in hospitality or retail is required.
• Strong verbal communication with customers and team members is essential.
• Ability to handle orders accurately and quickly, even in busy periods.
• Proven ability to work well in a team and support colleagues.
• Willingness to work various shifts, including mornings, evenings, weekends, and holidays.
• Capable of standing long periods and moving quickly during busy times.
• Knowledge of health and safety guidelines for food service; food handler certs preferred.

Responsibilities

• Greet customers as they enter; provide menus and answer questions.
• Take orders and process payments using POS; ensure correct change and receipts.
• Deliver orders to tables or take-out accurately and promptly.
• Maintain dining area cleanliness and safety throughout the shift.
• Address and resolve customer concerns professionally to protect the restaurant's reputation.

Skills

Customer Service Experience

Communication Skills

Efficiency & Accuracy

Teamwork Skills

Flexibility

Physical Stamina

Health & Safety Awareness

Job description

Benefits

• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.