Front of House Employee

R365hire; Fort Lauderdale (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

R365hire is seeking a dynamic Front of House Employee in Fort Lauderdale to ensure a welcoming atmosphere and positive guest experience. You will greet guests, take orders, handle payments, and help maintain a clean dining area throughout shifts.

Ideal candidates have customer service experience, strong communication, and the ability to work in a team with flexible shifts, including weekends and holidays, while upholding health and safety standards.

Qualifications

• Customer-facing experience in hospitality or retail environments.
• Strong verbal communication skills and ability to engage customers clearly.
• Efficient and accurate order handling in a fast-paced setting.
• Comfortable working as part of a team and helping colleagues.
• Willingness to work varying shifts including mornings, evenings, weekends, and holidays.
• Ability to stand for long periods and move quickly as needed.
• Knowledge of health and safety standards relevant to food service.

Responsibilities

• Greet guests as they enter and present menus.
• Take orders accurately and process payments via POS.
• Deliver food and beverages in a timely manner.
• Maintain cleanliness of dining areas and service stations.
• Address and resolve customer concerns diplomatically.

Skills

Customer Service

Communication

Accuracy

Teamwork

Flexibility

Stamina

Safety Awareness

Job description

Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.