Front of House Employee

R365hire; Grand Haven (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A local hospitality group in Grand Haven is seeking a dynamic Front of House Employee to enhance customer experience. The successful candidate will greet guests, take orders, handle payments, and ensure cleanliness throughout the dining area. Prior experience in customer service is essential, along with strong communication skills and the ability to work effectively in a team. Flexibility for various shifts including weekends and holidays is needed. Join us for an opportunity to create memorable dining experiences.

Qualifications

• Prior experience in a customer-facing role, preferably in a hospitality or retail setting.
• Excellent verbal communication skills for customer interaction.
• Ability to handle orders accurately and efficiently under pressure.
• Experience working collaboratively in a team.

Responsibilities

• Greet customers and provide menus.
• Take orders accurately and process payments.
• Deliver food and beverages promptly and ensure order correctness.
• Maintain cleanliness in the dining area and public spaces.
• Address customer complaints to ensure satisfaction.

Skills

Customer service experience

Communication skills

Efficiency and accuracy

Teamwork skills

Flexibility

Physical stamina

Health and safety awareness

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities

Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.

Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.

Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.

Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.

Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications

Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.

Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.

Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.

Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.

Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.

Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.

Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.