Front of House Employee

Flippers Pizza Co.; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Flippers Pizza Co. is seeking a Front of House Employee to create a welcoming dining experience and handle orders, payments, and service delivery. You will greet guests, guide them through the menu, and ensure accurate order fulfillment in a fast-paced setting.

Join a team that values flexible scheduling, training, and opportunities for advancement while maintaining cleanliness and high health standards. Prior experience in hospitality is preferred, with a focus on friendly customer interactions.

Qualifications

• Customer-facing experience with a proven track record of delivering excellent service.
• Clear and effective verbal communication with customers and team members.
• Ability to handle orders accurately and efficiently, even in busy periods.
• Strong collaboration and willingness to help colleagues in a team setting.
• Availability for various shifts, including early mornings, evenings, weekends, and holidays.
• Ability to stand for long periods and move quickly when needed.
• Willingness to learn health and safety standards and obtain food handler certifications.

Responsibilities

• Greet customers as they enter, provide menus, and answer initial questions about food and beverages.
• Take orders accurately, process payments via POS, and issue receipts and change.
• Deliver food and beverages promptly, ensure order accuracy, and assist customers as needed.
• Maintain cleanliness of dining areas, tables, chairs, and service stations, upholding health standards.
• Address and resolve customer complaints diplomatically to maintain satisfaction and reputation.

Skills

Customer service

Communication skills

Efficiency & accuracy

Teamwork

Flexibility

Physical stamina

Health & safety awareness

Job description

Benefits

• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.