Front of House Employee

Harvest Eats; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Job summary

Harvest Eats in Washington, D.C. is seeking a Front of House Employee to create a welcoming atmosphere and ensure a positive customer experience. Responsibilities include greeting customers, taking orders, delivering food and beverages, maintaining cleanliness, and resolving complaints. Ideal candidates have strong customer service and communication skills, can work collaboratively in a team, and possess flexibility in their availability. Working at Harvest Eats means being part of a dynamic team in a fast-paced environment, where every customer interaction counts.

Qualifications

• Prior experience in a customer-facing role, preferably in hospitality or retail.
• Excellent verbal communication skills.
• Ability to handle orders accurately and efficiently in a high-pressure environment.
• Experience working collaboratively in a team-oriented environment.
• Available to work various shifts including weekends and holidays.
• Capable of standing for long periods and moving quickly during busy periods.
• Knowledge of health and safety standards relevant to food service.

Responsibilities

• Greet customers and provide menus.
• Take orders accurately and process payments using POS systems.
• Deliver food and beverages promptly to customers.
• Maintain cleanliness of the dining area and service stations.
• Address and resolve customer complaints diplomatically.

Skills

Customer Service Experience

Communication Skills

Efficiency and Accuracy

Teamwork Skills

Flexibility

Physical Stamina

Health and Safety Awareness

Job description

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience.

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide menus, and answer initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure customers receive correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring satisfaction and maintaining the establishment's reputation.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.