Front of House Employee

Flyway Brewing LLC; Fayetteville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Flyway Brewing LLC in Fayetteville, AR is seeking a Front of House Employee to create a welcoming atmosphere and ensure a positive guest experience. You will greet guests, take orders, handle payments, and keep the dining area clean while maintaining health and safety standards.

The role requires strong customer service skills, clear communication, and the ability to work well in a team across various shifts, including mornings, evenings, weekends, and holidays.

Qualifications

• Customer-facing experience in hospitality or retail.
• Excellent verbal communication.
• Ability to handle orders accurately under pressure.
• Teamwork and positive attitude.
• Flexible shifts including mornings, evenings, weekends and holidays.
• Standing for long periods and moving quickly.

Responsibilities

• Greet guests and provide menus, answer questions about food and beverages.
• Take orders accurately and process payments via POS.
• Deliver food and drinks to tables in a timely manner.
• Maintain dining area cleanliness and safety standards.
• Resolve customer issues diplomatically to protect the venue's reputation.

Skills

Customer service

Communication

Efficiency

Teamwork

Flexibility

Physical stamina

Health and safety awareness

Job description

Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.