Empleado de Recepción

Señor Frog's; Fort Lauderdale (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

R365hire is seeking a dynamic Front of House Employee to welcome guests, take orders, and handle payments in a fast-paced dining setting. The role focuses on creating a warm atmosphere and delivering a positive guest experience.

You will greet customers, guide them with menus, process orders and payments using POS, maintain cleanliness, and help resolve any issues while adhering to health and safety standards.

Qualifications

• Customer-facing experience in hospitality or retail settings preferred.
• Excellent verbal communication with customers and team members.
• Ability to handle orders accurately and efficiently under pressure.
• Experience working in a team-oriented environment with a positive attitude.
• Willingness to work various shifts, including mornings, evenings, weekends, and holidays.
• Capable of standing for long periods and moving quickly during busy periods.
• Knowledge of health and safety standards in food service; willingness to obtain food handler certification.

Responsibilities

• Greet customers, provide menus, and answer initial questions about food and beverage options.
• Take orders and process payments using POS systems; ensure correct change and receipts.
• Deliver food and beverages promptly, verify order accuracy, and assist customers as needed.
• Maintain dining area cleanliness and health standards across tables, chairs, and stations.
• Address and resolve customer complaints diplomatically to maintain satisfaction and reputation.

Skills

Customer service

Communication

Efficiency

Teamwork

Flexibility

Physical stamina

Health & safety awareness

Tools

POS system

Job description

Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.