Cashier

District Donuts; New Orleans (LA); On-site; USD 25,000 - 30,000; Full time

Job summary

District Donuts in New Orleans is seeking a Front of House Employee who is dynamic and customer-oriented. This position focuses on ensuring a welcoming atmosphere while delivering excellent customer service. Responsibilities include greeting guests, taking and processing orders efficiently, maintaining cleanliness in the dining area, and resolving any customer complaints. Candidates should have prior customer service experience, strong communication skills, and be able to work various shifts including weekends and holidays.

Qualifications

• Prior experience in a customer-facing role, preferably in hospitality or retail.
• Excellent verbal communication skills.
• Ability to handle orders accurately and efficiently under pressure.
• Experience working in a team-oriented environment.
• Availability to work various shifts, including weekends and holidays.
• Capable of standing for long periods and moving quickly.
• Knowledge of health and safety standards in food service.

Responsibilities

• Greet customers and provide menus.
• Take orders accurately and process payments.
• Deliver food and beverages to customers in a timely manner.
• Maintain cleanliness of dining area.
• Address and resolve customer complaints.

Skills

Customer Service Experience

Communication Skills

Efficiency and Accuracy

Teamwork Skills

Flexibility

Physical Stamina

Health and Safety Awareness

Job description

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service; Must possess or be willing to obtain relevant food handler certifications.