Front of House Employee

Flippers-Pizzeria; The Villages (FL); Sur place; USD 27 000 - 37 000; Plein temps

Avantages offerts par ce poste

Advancement

Training & development

Competitive salary

Discounts

Flexible schedule

Free snacks

Résumé du poste

Flippers-Pizzeria in The Villages, FL is seeking a dynamic Front of House Employee to greet guests, take orders, handle payments, and keep the dining area clean. The role is customer-facing and essential to creating a welcoming atmosphere.

Responsibilities include order handling, delivering food, and maintaining health and safety standards, with a strong emphasis on teamwork and flexibility for various shifts.

Qualifications

• Customer-facing experience in hospitality or retail.
• Excellent verbal communication skills.
• Ability to work well in a team and stay organized.

Responsabilités

• Greet guests and provide menus; answer basic questions.
• Take orders and process payments using POS systems.
• Deliver food and drinks promptly and ensure order accuracy.
• Maintain dining area cleanliness and safety standards.
• Resolve customer concerns professionally to ensure satisfaction.

Connaissances

Customer service

Communication

Teamwork

Efficiency & accuracy

Flexibility

Physical stamina

Health & safety

Description du poste

Benefits

• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.