Front of House Employee

Flippers-Pizzeria; Florida; On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Competitive salary

Employee discounts

Flexible schedule

Free food

Job summary

Flippers-Pizzeria in Florida is seeking a dynamic Front of House Employee to create a welcoming atmosphere and ensure a memorable guest experience. You will greet guests, take orders, process payments, and maintain the dining area’s cleanliness and organization.

This role requires excellent customer service, strong communication, and the ability to work well in a team. Flexibility for varied shifts, including mornings, evenings, weekends, and holidays, is essential to keep service smooth and

Qualifications

• Customer service experience in hospitality or retail.
• Excellent verbal communication skills.
• Ability to handle orders accurately and efficiently.
• Experience working in a team-oriented environment.
• Available for varied shifts including mornings, evenings, weekends, and holidays.
• Capable of standing for long periods and moving quickly during busy periods.
• Knowledge of or willingness to learn health and safety standards; willing to obtain a food handler cert.

Responsibilities

• Greet customers as they enter the establishment, provide menus, and answer questions about food and beverage options.
• Take orders accurately, process payments using POS, ensure correct change and receipts.
• Deliver food and beverages promptly and ensure order accuracy.
• Maintain dining area cleanliness and health standards throughout the shift.
• Address and resolve customer complaints diplomatically to maintain satisfaction.

Skills

Customer service experience

Communication skills

Efficiency and accuracy

Teamwork skills

Flexibility

Physical stamina

Health and safety awareness

Job description

Benefits

• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Position Overview

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.