Front of House Employee

R365hire; Portland (OR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Diverse environment

Group opportunities

Work-life balance

Delicious food

Competitive pay

Job summary

R365hire is seeking a Front of House Employee to create a welcoming dining experience. You will greet guests, take orders, process payments, and maintain cleanliness in the dining area. Responsibilities include guiding guests, delivering orders promptly, handling POS transactions accurately, and addressing questions.

You will keep tables and service stations tidy and uphold health and safety standards. This role emphasizes teamwork, flexibility, and a positive attitude in a fast-paced

Qualifications

• Customer-facing hospitality experience preferred.
• Clear, effective communication with customers and team.
• Accurate order taking and POS handling.
• Ability to work varied shifts including weekends.
• Standing for long periods and moving quickly.
• Knowledge of health and safety standards; willingness to obtain food handler certification.

Responsibilities

• Greet customers and provide menus.
• Take orders and process payments.
• Deliver food and beverages to tables.
• Maintain dining area cleanliness and upkeep of public spaces.
• Resolve customer concerns diplomatically to ensure satisfaction.

Skills

Customer service

Communication skills

Efficiency & accuracy

Teamwork

Flexibility

Physical stamina

Health & safety awareness

Job description

Benefits:

• Diverse, Inclusive, Welcoming Safe Space for Everyone


• Opportunities to Group


• Work-life Balance


• Delicious Food


• We're Competitive

Position Overview:

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.


• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.


• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.


• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.


• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.


• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.


• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.


• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.


• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.


• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.


• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.