Front of House Employee

Fullers Burger Shack; Portland (OR); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Diverse culture

Group events

Work-life balance

Employee discounts

Company parties

Competitive pay

Job summary

Fullers Burger Shack in Portland is seeking a friendly Front of House Employee to greet guests, take orders, handle payments, and maintain a welcoming dining area.

You will deliver food and beverages promptly, ensure order accuracy, and address guest concerns with professionalism. Prior customer service experience in hospitality or retail is preferred, with the ability to stand for extended periods and work flexible shifts.

Qualifications

• Customer service experience in a hospitality or retail setting.
• Excellent verbal communication skills with customers and team members.
• Ability to handle orders accurately and efficiently in a fast-paced environment.
• Experience working in a team-oriented environment with a positive attitude.
• Availability for various shifts including early mornings, evenings, weekends and holidays.
• Standing for long periods and moving quickly during busy periods.
• Knowledge of health and safety standards for food service; willingness to obtain food handler certifications.

Responsibilities

• Greet customers, provide menus, and answer questions about food and beverages.
• Take orders, process payments with POS systems, and ensure correct change/receipts.
• Deliver orders promptly and ensure accuracy; respond to customer needs.

Skills

Customer service

Communication skills

Efficiency & accuracy

Teamwork

Flexibility

Physical stamina

Food safety awareness

Job description

Benefits:

• Diverse, Inclusive, Welcoming Safe Space for Everyone
• Opportunities to Group
• Work-life Balance
• Delicious Food
• We're Competitive
• Company parties
• Employee discounts

Position Overview:

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high‑pressure environment.
• Teamwork Skills: Experience working collaboratively in a team‑oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.

Pay Rate:

$16.80 plus tips