Front of House Employee Shift Lead

Shane's Rib Shack, LLC; Rome (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Job summary

Shane's Rib Shack, LLC in Rome, GA is seeking a dynamic Front of House Employee to greet guests, take orders, process payments, and maintain a welcoming dining area.

You will help ensure a positive customer experience through accurate order handling, timely service, and teamwork across shifts with a focus on cleanliness and health standards.

Qualifications

• Experience in a customer-facing role in hospitality or retail.
• Excellent verbal communication skills.
• Ability to handle orders accurately and efficiently under pressure.
• Team-oriented with a positive attitude and willingness to help colleagues.
• Willingness to work various shifts including mornings, evenings, weekends and holidays.

Responsibilities

• Greet customers and provide menus; answer questions about food and beverages.
• Take orders accurately and process payments using POS systems.
• Deliver orders to tables or counter promptly and ensure correct items and receipts.
• Maintain dining area cleanliness and ensure health standards are met.
• Address customer concerns diplomatically to maintain satisfaction and reputations.

Skills

Customer service

Communication

Teamwork

Flexibility

Stamina

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement

Position Overview:

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.