FOH Guest Experience Specialist

Flippers Pizza, Inc.; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Flippers Pizzeria in New York is seeking a dynamic Front of House Employee to welcome guests, take orders, handle payments, and keep the dining area inviting.

The position emphasizes friendly service, accuracy, teamwork, and the ability to work varied shifts, including nights and weekends. Training will support you, and opportunities for advancement are available.

Qualifications

• Customer-facing experience in hospitality or retail with a track record of great service.
• Clear verbal communication to interact with guests and team.
• Ability to take orders accurately and process payments efficiently.
• Experience collaborating in a team-oriented environment.
• Willingness to work varied shifts, including weekends and holidays.
• Ability to stand for long periods and move quickly during busy times.
• Knowledge of or willingness to obtain food handler certifications.

Responsibilities

• Greet customers as they enter, provide menus, and answer questions about food and drinks.
• Take orders accurately and process payments via POS, ensuring correct receipts.
• Deliver food and beverages promptly and verify order accuracy.
• Maintain dining area cleanliness and health standards throughout the shift.
• Address and diplomatically resolve customer concerns to preserve the restaurant's reputation.

Skills

Customer service

Verbal communication

Order accuracy

Teamwork

Flexibility

Stamina

Food safety

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.