Front-Line Residential Support Specialist

avalonhousing; Ann Arbor (MI); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Paid time off

EAP & Wellness programs

Life and short-term disability

403(b) plan

Job summary

Avalon Housing in Ann Arbor, MI is seeking a part-time Residential Support Specialist to support residents, monitor safety, and coordinate services at 411 N. Ashley. You will answer phones, check visitors, and help connect tenants with care, while maintaining a secure environment.

The role requires a High School Diploma or GED, crisis awareness, and strong communication skills. Benefits include PTO, holidays, EAP & wellness programs, life and short-term disability, and an optional 403(b)

Qualifications

• High School Diploma or GED
• Ability to work well with diverse people, including other staff, in a non-judgmental way
• Capacity to respond to crisis situations
• Strong verbal and written communication skills
• Computer skills: email, web searches, online documentation
• Possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, harm reduction principles

Responsibilities

• Check visitors in and out, answer phones and monitor security systems
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
• Coordinate services for tenants and contact outside service providers as necessary
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary
• Initiate maintenance requests
• Attend staff meetings, retreats and professional training sessions

Skills

Crisis response

Verbal communication

Written communication

Computer skills

Positive attitude

Harm reduction

Education

High School Diploma or GED

Job description

Avalon Housing in Ann Arbor, MI is seeking a part-time Residential Support Specialist to support residents, monitor safety, and coordinate services at 411 N. Ashley. You will answer phones, check visitors, and help connect tenants with care, while maintaining a secure environment.

The role requires a High School Diploma or GED, crisis awareness, and strong communication skills. Benefits include PTO, holidays, EAP & wellness programs, life and short-term disability, and an optional 403(b)