Frontline Housing Support Specialist

Avalon Housing; Ann Arbor (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Life insurance and short-term(dis)

Job summary

Avalon Housing in Ann Arbor, MI, is seeking a Residential Support Specialist to join our 24-hour front-line team. You will check residents and visitors in, answer phones, monitor security, and coordinate services with onsite and external providers to ensure safety and well-being.

The role requires a High School diploma or GED, the ability to work with diverse people, crisis response skills, and good verbal and written communication.

Qualifications

• High School Diploma or GED required.
• Ability to work with diverse people.
• Experience with homelessness or mental health is preferred.

Responsibilities

• Check visitors in and out, answer phones and monitor security systems
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
• Coordinate services for tenants and contact outside service providers as necessary
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary
• Initiate maintenance requests
• Attend staff meetings, retreats and professional training sessions

Skills

Diversity awareness

Crisis response

Verbal and written communication

Computer skills

Positive attitude

Harm reduction knowledge

Education

High School Diploma or GED

Job description

Avalon Housing in Ann Arbor, MI, is seeking a Residential Support Specialist to join our 24-hour front-line team. You will check residents and visitors in, answer phones, monitor security, and coordinate services with onsite and external providers to ensure safety and well-being.

The role requires a High School diploma or GED, the ability to work with diverse people, crisis response skills, and good verbal and written communication.