Residential Support Specialist - Full time - Ashley

Avalon Housing; Ann Arbor (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance & Disability Plans

403(b) Retirement Plan

Job summary

Avalon Housing in Ann Arbor, MI is seeking a Residential Support Specialist to provide 24-hour front-line support, monitor front desk operations, assist tenants, and connect residents with services. This role emphasizes safety, compassionate engagement, and coordination with internal and external providers.

Applicants should be prepared for on-site work in Ann Arbor, have a high school diploma or GED, and demonstrate strong communication skills, crisis awareness, and a commitment to helping

Qualifications

• High School Diploma or GED is required.
• Ability to work well with diverse people in a non-judgmental way.

Responsibilities

• Check visitors in and out, answer phones and monitor security systems.
• Maintain safety and security of residents by monitoring all access areas and enforcing rules.
• Intervene in crises, respond to emergencies, and contact emergency services as needed.
• Coordinate services for tenants and contact outside service providers as necessary.
• Work with other staff and visiting service providers; refer tenants to clinical staff as needed.
• Initiate maintenance requests.
• Attend staff meetings and trainings.

Skills

Crisis response

Verbal & written communication

Computer skills

Positive attitude

Harm reduction principles

Education

High School Diploma or GED

Tools

Email, web searches, online documentation

Job description

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

Residential Support Specialists (RSS) are Avalon's 24-hour front-line support staff. They monitor our front desk(s), answer tenant/visitor questions and provide hands-on help where needed.

Here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes vacation time plus additional sick and personal time allowances. The amount you earn depends on the number of hours worked. There is also a paid holiday every month!

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Job Responsibilities

• Check visitors in and out, answer phones and monitor security systems
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
• Coordinate services for tenants and contact outside service providers as necessary
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary
• Initiate maintenance requests
• Attend staff meetings, retreats and professional training sessions

Supplemental Job Duties

• Depending on location, RSS staff may assist tenants with activities of daily living, including meal preparation, medication, shopping, and/or other hands-on assistance.
• This position requires a weekly on-call shift; on-call shifts are compensated at hourly rates plus a bonus.
• This position requires training to begin within the first 30 days of hire. Some training will take place outside regular shift hours. All training time is compensated.

Required Qualifications

• High School Diploma or GED
• Ability to work well with diverse people, including other staff, in a non-judgmental way

Desired Skills and Abilities

• At least one year's experience working with people who are homeless or struggle with mental illness, chronic health issues, and/or addiction disorders, and/or educational experience in social or behavioral science or relevant field
• Capacity to respond to crisis situations
• Strong verbal and written communication skills
• Computer skills: email, web searches, online documentation
• Possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, knowledge and/or acceptance of harm reduction principles

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, be required to lift and carry items weighing up to 25 pounds, and to operate computer hardware systems.

Reliable transportation is required.

Job Title: Residential Support Specialist (location is 411 N. Ashley, Ann Arbor )

Reports to: Residential Support Specialist Program Manager

Location: This position is based in Ann Arbor, MI 48105

Status: Full-time; Sunday, Monday, Tuesday, Wednesday, Thursday 4pm-12am

Salary: $19.04 hourly

Benefits: Paid time off, vacation and additional holidays, Employee Assistance & Wellness programs, life and short-term disability for staff working 16 hours or more per week; optional 403(b) plan.

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.