Evening Frontline Housing Support Specialist

avalonhousing; Ann Arbor (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance

Short-term Disability

403(b) Plan

Job summary

Avalon Housing in Ann Arbor, MI is seeking a Residential Support Specialist (RSS) to join our 24-hour front-line team. You will check visitors in, answer tenant questions, monitor security, and provide hands-on help to residents.

Benefits include Paid Time Off, holiday pay, life and disability insurance, a Vanguard 403(b) plan, and on-call compensation. A High School Diploma or GED and strong communication skills are required.

Qualifications

• High School Diploma or GED.
• Ability to work well with diverse people.
• Strong verbal and written communication skills.
• Computer skills: email, web searches, online documentation.
• Possess a highly positive and enthusiastic attitude.
• Interest and experience in working with individuals who are difficult to engage.

Responsibilities

• Check visitors in and out, answer phones and monitor security systems.
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Coordinate services for tenants and contact outside service providers as necessary.
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary.
• Initiate maintenance requests.
• Attend staff meetings, retreats and professional training sessions.
• Assist tenants with activities of daily living (depending on location).
• This position requires a weekly on-call shift; on-call shifts are compensated at hourly rates plus a bonus.
• Training to begin within the first 30 days of hire; some training outside regular shift hours.

Skills

Crisis intervention

Diversity sensitivity

Verbal communication

Written communication

Computer skills

Positive attitude

Harm reduction

Education

High School Diploma or GED

Job description

Avalon Housing in Ann Arbor, MI is seeking a Residential Support Specialist (RSS) to join our 24-hour front-line team. You will check visitors in, answer tenant questions, monitor security, and provide hands-on help to residents.

Benefits include Paid Time Off, holiday pay, life and disability insurance, a Vanguard 403(b) plan, and on-call compensation. A High School Diploma or GED and strong communication skills are required.