Front-Line Intake & Compliance Coordinator

Padmore Global Connections LLC; Indianapolis (IN); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Padmore Global Connections LLC is seeking an Intake/Case Control staff member in Indiana to provide timely, professional responses to public inquiries, draft complaints, and forward calls to appropriate Commission staff. This front-line role requires strong organizational skills, integrity, and sound judgment when handling sensitive information.

Responsibilities include responding to online inquiries about filing complaints, interviewing potential complainants, preparing case files, sending

Qualifications

• Knowledge of Indiana Civil Rights Law and Federal Civil Rights Laws.
• Ability to interpret, analyze and apply laws to discrimination cases.
• Strong interpersonal and organizational skills relevant to intake work.
• Ability to communicate effectively and establish cooperative relationships.

Responsabilités

• Respond to online inquiries regarding the filing of complaints.
• Interview potential Complainants.
• Analyze and summarize information from online inquiries.
• Prepare investigative work case files for investigations.
• Send Notice of Complaints and interrogatories to relevant parties.
• Provide excellent customer service, via telephone and in person.
• Responsible for monthly reporting.
• Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas.
• May draft motions including administrative dismissals and default orders.
• Research databases for correct contact information for relevant parties and witnesses.
• Other duties as assigned.

Connaissances

Interpersonal skills

Detail oriented

Organizational skills

Typing speed/accuracy

Communication

Cooperative work relationships

Outils

Microsoft Office Suite

Description du poste

Padmore Global Connections LLC is seeking an Intake/Case Control staff member in Indiana to provide timely, professional responses to public inquiries, draft complaints, and forward calls to appropriate Commission staff. This front-line role requires strong organizational skills, integrity, and sound judgment when handling sensitive information.

Responsibilities include responding to online inquiries about filing complaints, interviewing potential complainants, preparing case files, sending