Intake Specialist - Indianapolis, IN

STI; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

STI, based in Indianapolis, Indiana, is seeking an investigative support specialist to respond to online inquiries, interview complainants, and analyze information to prepare case files for investigations. You will send notices and interrogatories, provide excellent in-person and phone customer service, and contribute to monthly reporting.

The role requires interpreting Indiana and federal civil rights laws and coordinating with multiple departments to establish jurisdiction and draft motions as

Qualifications

• Knowledge of Indiana Civil Rights Law and Federal Civil Rights Laws.
• Ability to interpret, analyze and apply laws related to discrimination charges.
• Ability to interpret Commission policies and procedures.
• Strong communication and public interaction skills.
• Detail-oriented with strong organizational abilities.
• Experience coordinating with multiple departments.

Responsibilities

• Respond to online inquiries regarding filing of complaints.
• Interview potential Complainants.
• Analyze and summarize information from inquiries.
• Prepare investigative work case files.
• Send Notice of Complaints and interrogatories.
• Provide excellent customer service via phone and in person.
• Handle monthly reporting.
• Apply laws to establish jurisdiction over cases.
• Draft motions before the Commission (e.g., dismissals, default orders).
• Research databases for contact info for parties and witnesses.
• Other duties as assigned.

Skills

Interpersonal skills

Detail oriented

Organizational skills

Microsoft Office

Typing

Communication

Tools

Microsoft Office Suite

Job description

• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for invetigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned

• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for invetigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned

Preferred Experience

• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
• Interpersonal skills, especially when dealing with the public
• Detail orientated work ethic
• Strong organizational skills with the ability to manage various projects simultaneously
• Working knowledge of computers and Microsoft Office Suite
• Ability to type with speed and accuracy
• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
• Ability to communicate effectively and ability to establish cooperative work relationships