Front-Line Civil Rights Intake & Case Support Specialist

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Indiana Civil Rights Commission is seeking an Intake/Case Control staff member to provide timely, professional responses to public inquiries and assist with complaint referrals. The role requires discretion with confidential information and strong organizational and interpersonal abilities to support investigators and staff.

The position involves front-line customer service, drafting notices, and coordinating communications while handling sensitive cases and complex tasks with accuracy.

Qualifications

• Knowledge of Indiana Civil Rights Law and Federal Civil Rights Laws.
• Ability to interpret and apply laws to civil rights charges.
• Strong interpersonal and public-facing communication skills.

Responsibilities

• Respond to online inquiries regarding filing of complaints.
• Interview potential complainants effectively.
• Analyze and summarize information from inquiries.
• Prepare investigative work case files for investigations.
• Send Notice of Complaints and interrogatories to relevant parties.
• Provide excellent customer service via phone and in person.
• Support monthly reporting and recordkeeping.
• Research databases for contact information of parties and witnesses.

Skills

Indiana Civil Rights Law

Federal Civil Rights Laws

Interpersonal skills

Organizational skills

Microsoft Office

Typing speed

Communication

Tools

Microsoft Office Suite

Job description

Indiana Civil Rights Commission is seeking an Intake/Case Control staff member to provide timely, professional responses to public inquiries and assist with complaint referrals. The role requires discretion with confidential information and strong organizational and interpersonal abilities to support investigators and staff.

The position involves front-line customer service, drafting notices, and coordinating communications while handling sensitive cases and complex tasks with accuracy.