Intake Paralegal - Civil Rights & Investigations

STI; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

State of Indiana, Indiana Civil Rights Commission, Indianapolis, IN, seeks an Intake Specialist to provide timely, professional responses to public inquiries and route calls and referrals to appropriate staff. The role emphasizes front-line service, confidentiality, organization, and strong interpersonal skills.

The position entails drafting complaints, preparing case files, and supporting investigative work while applying civil rights laws. A strong sense of judgment and accuracy is required.

Qualifications

• HS diploma or GED required.
• Minimum 6 months administrative experience required.
• Proficient in Microsoft Office Suite.
• Strong communication skills (oral and written).
• Practical knowledge of Indiana and Federal Civil Rights Laws.

Responsibilities

• Respond to online inquiries regarding the filing of complaints.
• Interview potential complainants.
• Analyze and summarize information from inquiries.
• Prepare investigative work case files for investigations.
• Send Notice of Complaints and interrogatories to relevant parties.
• Provide excellent customer service, via telephone and in person.
• Responsible for monthly reporting.
• Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas.
• May draft motions including administrative dismissals and default orders.
• Research databases for correct contact information for parties and witnesses.
• Other duties as assigned.

Skills

Administrative experience

Communication skills

Typing speed and accuracy

Microsoft Office Suite

Civil Rights knowledge

Legal interpretation/apply laws

Organizational skills

Education

HS diploma or GED

Paralegal coursework

Tools

Microsoft Office

Job description

State of Indiana, Indiana Civil Rights Commission, Indianapolis, IN, seeks an Intake Specialist to provide timely, professional responses to public inquiries and route calls and referrals to appropriate staff. The role emphasizes front-line service, confidentiality, organization, and strong interpersonal skills.

The position entails drafting complaints, preparing case files, and supporting investigative work while applying civil rights laws. A strong sense of judgment and accuracy is required.