ICRC-Intake Specialist

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Indiana Civil Rights Commission is seeking an Intake/Case Control staff member to provide timely, professional responses to public inquiries and assist with complaint referrals. The role requires discretion with confidential information and strong organizational and interpersonal abilities to support investigators and staff.

The position involves front-line customer service, drafting notices, and coordinating communications while handling sensitive cases and complex tasks with accuracy.

Qualifications

• Knowledge of Indiana Civil Rights Law and Federal Civil Rights Laws.
• Ability to interpret and apply laws to civil rights charges.
• Strong interpersonal and public-facing communication skills.

Responsibilities

• Respond to online inquiries regarding filing of complaints.
• Interview potential complainants effectively.
• Analyze and summarize information from inquiries.
• Prepare investigative work case files for investigations.
• Send Notice of Complaints and interrogatories to relevant parties.
• Provide excellent customer service via phone and in person.
• Support monthly reporting and recordkeeping.
• Research databases for contact information of parties and witnesses.

Skills

Indiana Civil Rights Law

Federal Civil Rights Laws

Interpersonal skills

Organizational skills

Microsoft Office

Typing speed

Communication

Tools

Microsoft Office Suite

Job description

Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.

Complete Description:

Job Description

Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.

Responsibilities include but are not limited to the following

• Respond to online inquiries regarding the filing of complaints


• Effectively interview potential Complainants


• Analyze and summarize information received from online inquiries


• Prepare investigative work case files for invetigations


• Send Notice of Complaints and interrogatories to relevant parties


• Provides excellent customer service, via telephone and in person


• Responsible for monthly reporting


• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas


• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders


• Research databases for correct contact information for relevant parties and witnesses

Other duties as assigned

Preferred Experience

• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws


• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law


• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed


• Interpersonal skills, especially when dealing with the public

Detail orientated work ethic

• Strong organizational skills with the ability to manage various projects simultaneously


• Working knowledge of computers and Microsoft Office Suite


• Ability to type with speed and accuracy


• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division


• Ability to communicate effectively and ability to establish cooperative work relationships